8 months ago
Customer Service

Candidates applying for this role will be responsible for a wide range of tasks involving customers and admin duties. Candidate will be part of the team based in Tamworth.

  • Weekly wage


  • Working week

    Monday – Friday, 9.00am – 5.00pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    07 Jun 2021

  • Date posted

    29 Jan 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Reflect the professional image of the society by following the policies and procedures as set out in the society hand book and funeral department work book
  • Follow client, company and current GDPR policies as set out in the TCFS training book
  • Hold a detailed understanding of the bereavement registration process.
  • Have a confident knowledge of products and services the funeral department can provide
  • Be capable of using the funeral management system including, data input, posting payments, raising invoices, and data search
  • Excellent call handling capabilities
  • Ensuring a professional and efficient manner dealing with enquiries
  • Professionally liaise with 3rd party agencies taking and delivering accurate information
  • Be responsible for payments made by clients. This includes cash, Cheque and card payments
  • Community support and promotion
  • Support visitors with practical and emotional support during branch visits
  • Be responsible for financial tasks such as petty cash, GRNI, and Weekly banking.
  • Receptionist duties when required
  • Follow all training and Health and Safety instructions accurately

Reception / Administrator additional duties:

Some colleagues may be responsible for satellite funeral homes. This will involve either lone working or as part of a small team. In these situations, colleagues would also be expected to maintain a clean and tidy branch as well as the following.

  • Branch housekeeping
  • Petty cash
  • Community support and promotion
  • Support visitors with practical and emotional support during branch chapel visits
  • Any other duties to support the continuity of the funeral office

Desired skills

  • Computer literate
  • Attention to detail.
  • Organised
  • Driver (desirable but not essential)

Personal qualities

  • Empathy, caring
  • Smart appearance.
  • Organised.
  • Pro active.
  • Flexible attitude

Desired qualifications

  • GCSE Grade C/4 or above in English and maths or equivilant qulaiifcatiosn will be required for this role

Future prospects

  • On completion of the apprenticeship the opportunity to develop into funeral arranger , Funeral operative or funeral director would be highly likely

Things to consider

  • Due to the nature of the profession, you would need to be comfortable with exposure to deceased
  • Confidentiality is a paramount
  • The funeral business is often time critical and often encounter very busy periods
  • From time to time the needs of the business may require you to work in other locations of the funeral department or perform other duties. We may also need to you to adjust your work pattern. There is an expectation of cooperation in these situations but we will work with you to minimise disruption to your normal contracted location and work pattern
This job is Expired